Survey Software HQ

Sending your customers a survey right after they’ve dealt with your helpdesk is a great way to collect feedback while the experience is still fresh in their minds.

Here’s an example of a survey Linksys sends out after a completed support call.

 What they did wrong

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- No validation to check if answers have been filled out (I can skip to page 2 without answering anything).

- The layout is a bit clunky, I’d limit the matrix questions down to one important one.

What they did right

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- branded the survey with their logo - only 2 pages - nice and short

Today in New England, as the Patriots lost a nail biter to arch rivals the Indianapolis Colts, we have a good reason to be a bit unhappy.

However this interesting article is about today - January 22nd - and how it is considered the “unhappiest day of the year” by British social scientists.
“All is not doom and gloom, however, as a survey of 85 per cent of people in Britain expect to be happier in the future than they are now, a psychological study for Standard Life Bank found.”