22nd
January
2007
Sample survey: Linksys Technical Support Assessment
posted in General |
Sending your customers a survey right after they’ve dealt with your helpdesk is a great way to collect feedback while the experience is still fresh in their minds.
Here’s an example of a survey Linksys sends out after a completed support call.
What they did wrong
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- No validation to check if answers have been filled out (I can skip to page 2 without answering anything).
- The layout is a bit clunky, I’d limit the matrix questions down to one important one.
What they did right
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- branded the survey with their logo - only 2 pages - nice and short
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